1. Information we may collect

Depending on the way you use CarbiQR, we may collect the following categories of information:

• Basic account or contact details such as name, email address, phone number, and support request details.
• Vehicle-related details such as category, vehicle number, model information, ownership-linked service data, or profile identifiers submitted by you or an authorized partner.
• Subscription and transaction records such as plan type, activation status, renewal status, payment confirmation, and related billing references.
• Showroom or partner interaction data such as onboarding source, support history, service follow-up actions, and lead-related workflow entries.
• Communications shared through the website contact form, email conversations, support tickets, or onboarding messages.
• Technical and usage information such as browser type, device information, log data, and feature access details needed for security and service operation.

2. How we use this information

• To create and manage vehicle-linked QR profiles and user records.
• To support owner contact flows without unnecessarily exposing personal details.
• To maintain service history, reminders, and vehicle continuity features.
• To manage subscriptions, plan renewals, confirmations, and support requests.
• To coordinate with authorized showroom partners involved in onboarding or service communication.
• To improve security, investigate misuse, and maintain platform reliability.
• To respond to inquiries sent through the website or official support channels.

3. Sharing and disclosure

CarbiQR does not sell personal information as a business model. We may share limited and relevant information only in situations where it is necessary to operate the service properly, such as with:

• Authorized internal teams handling support, onboarding, or account management.
• Approved showroom or service partners when they are part of your activation, support, or servicing flow.
• Technology, hosting, payment, or communication providers who help us operate the platform.
• Legal or regulatory authorities when disclosure is required by law or necessary to protect our rights and users.

4. Payment and transaction information

If subscription payments are processed, transaction status and billing references may be stored for verification, activation, and support. Sensitive financial credentials such as full card details are generally handled by the relevant payment service provider and should not be considered website support data.

5. Data security and retention

We apply reasonable administrative and technical safeguards to protect data submitted through our website and platform. While no online system can guarantee absolute security, we take practical steps to reduce unauthorized access, accidental loss, or misuse.

Information may be retained for as long as it is needed for operational, support, subscription, compliance, or service-history purposes, or until removal is reasonably possible under our systems and obligations.

6. Your choices

• You may contact us to update your contact details or request support regarding profile-related information.
• You may choose whether to submit optional information through forms or support channels.
• You may manage device-level permissions through your mobile device settings where applicable.
• You may reach out to us if you need clarification on how your information is being used.

7. Policy updates

We may update this Privacy Policy from time to time as our product, app features, partner workflows, or legal requirements evolve. The updated version will apply from the time it is published on this website.